Prestige Accommodation is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.prestigeaccommodation.com.au and from third parties. We don't guarantee website links or policy of authorised third parties. Primary purpose for collecting your information is to fulfil the KYC (Know Your Customer) which is required to identify you. Secondary purpose is to assess your eligibility for the Tenancy Application for the said property.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Prestige Accommodation will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
 

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
Send Mail

1. Rent is always paid fortnightly in advance.
2. Rent should always be paid through bank transfer as we dont prefer cash payments.
3. Rent is calculated on daily basis.
4. Late Payment fees will be charged for delayed transfer and will be deducted from security deposit.
5. Transfer needs to be done to our business account which will be provided once the accommodation is confirmed.

Deposit

1. Deposit equivalent to 2 weeks rent will be taken from all guests
2. The entire deposit is refundable if the unit is returned in the original condition. Deductions will be made from the deposit (breakages, cleanliness issues, loss of keys, rent arrears)

Notice of Vacating

1. The guest is required to provide minimum 2 weeks notice to vacate or vice versa.
2. The deposit will be held back if the stipulated notice period is not provided.
3. The stay can be extended if communicated in advance, else the lease end date will be considered as the last day of stay.
4. Notice starts from the subsequent day when the notice is received.
5. Notice of vacating needs to be provided in writing.
6. If the notice period is not served, the deposit amount will be withheld.
7. Hand over all the keys including the security fobs.
8. Make sure you complete the vacating checklist and send it back to us on the day of vacating.

Apartment Rules and regulations

1. General Guidelines
   1. You can welcome guests, but they have to leave the house before 9pm the latest (same day) and a sleepover is strictly forbidden unless prior consent has been obtained from us, and incurs a surcharge of 50 AUD/person/night.
   2. The guests must ensure the cleanliness of the unit always.
   3. Our facilities would come and clean the unit.
   4. No smoking, pets, alcohol, bad language, or drugs allowed inside the units.
   5. No nails, hooks, adhesives or other fixings may be applied to any part of the unit without permission.
   6. Fees/penalties can be deducted from the bond if we notice any damage to the property.
   7. You are responsible if you are locked out and need to contact Locksmith to get you in. You further own the responsibility to ensure you have proper keys.
   8. Penalty of $200 applies if you lose the security fob. It should be reported immediately.
   9. The guest is responsible for their valuable (passport, electronics, cash, jewellery, cosmetics, medication etc). We will not take any responsibility for the loss/damage.
      
   10. The unit is a shared space and every guest is expected to be sensitive to their apartment mates.
   11. Noisy parties are not allowed.
   12. Guests are not allowed to have their guests stay in their unit.
   13. Loud music, arguing and fighting is not allowed.
   14. If we receive any complaints from the neighbours, you will be asked to vacate immediately and you forfiet the security deposit.
        
2. Cleanliness Guidelines
   
   1. Kitchen sinks to be empty of dirty /used vessels, cutlery, dinnerware etc.
   2. Stove top to be free from any food particles.
   3. Kitchen countertops to be clutter free and free from food, plastic bags & used cookware/dinnerware.
   4. Remove expired, spoilt food from the fridge.
   5. Clean spillage in the Microwave and Refrigerator regularly.
   6. Trash bags to be disposed daily.
   7. Only the garbage can to be used to keep trash.
   8. Bathrooms to be dry.
   9. Remove hair from the sink and bath spaces after every use.
   10. Lint from dryer to be cleaned after every wash.
   11. Make sure washing machine filters are cleaned regularly.
   12. Store all personal belongings in the wardrobe.
   13. Remove all paper (tickets, newspapers, receipts) from the bedside lockers and dispose them in the garbage bin.
   14. Do not leave any personal belongings on the couch/T.V Unit or dining table.
   15. The lounge and coffee tables in the living area to be clean and clutter free.
       
   16. Bi-Weekly cleaning DOES NOT replace daily cleaning of common areas and bathrooms and toilets.
   17. Apartment will be inspected regularly. If the premises are not kept clean, we will schedule a cleaning immediately at tenant's expense.The amount will be deducted from the security deposit.

Internet

1. Wireless internet is provided in all units as a complimentary offering.
2. The internet is for use and not abuse.
3. Please be wary of what is downloaded. Australia has strict piracy laws.
4. The internet is for use of guests, and the password and access is for only guests of that apartment.

Utilities

1. The electricity, water and gas are part of the rental.
2. Turn off the lights and appliances when not in use.
3. Abuse of electricity can warrant extra charges.
4. Close the water taps when not in use.

Indicative rate list for cleaning and breakages